Our management model is the result of our more than 60 years of history, and provides greater added value to our owners through the following services:\r\n\r\nOur main objective is to generate value and ensure profitability and recognition wherever we have a presence. A clear destination that we can reach thanks to the strength of our brands, the pillars that sustain and push forward our growth around the world.\r\n\r\nIt is this ambitious and creative attitude that allows us to exceed the expectations of our stakeholders, that helps us identify new opportunities and that contributes to reinforcing our prestige and solidity as an international Company.\r\n

\r\nMeliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.\r\n\r\nLeisure at heart, business in mind"\r\nOur corporate slogan conveys our perfect harmony between heart and mind, between the exceptional hospitality we offer and the excellence and rigour of our management.\r\n\r\nThe four core attributes that make us stand out are:\r\n\r\nWarmth and conviviality\r\nOur treatment is warm and personal. We mix fun with professionalism, and we balance naturalness with formality. Our Mediterranean hospitality and being guest-centred set us apart.\r\n\r\nCaring and nurturing\r\nOur scale allows us to maintain personal relationships with our partners, employees, and interest groups: they are part of our family. Likewise, we devote constant care and attention to the management of our assets, and as a responsible Company we are committed to society and the environment.\r\n\r\nLittle extras\r\nThanks to our hotelier heritage, we are capable of competing with larger businesses by offering personal touches and extras in all our relationships. We establish deep and lasting connections.\r\n\r\nInnovation\r\nWe are always improving. We reinvent ourselves and constantly seek new ways of delighting our customers.\r\n\r\nThese core attributes come to life through our five corporate values, which can be seen in the behaviour we promote in our employees:\r\n\r\nProximity, experienced through the warmth of our behaviour\r\nExcellence and coherence, which we make sure match the high standards of our professional behaviour\r\nOur service vocation, arising from our hospitable nature\r\nAnd innovation, which guides our behaviour and creative work\r\nMeliáRewards: Belonging means more\r\nOur warm and friendly treatment also marks the approach of our loyalty programme.\r\n\r\nBelonging means feeling special. This is why our programme offers a world of exclusive benefits to our most loyal customers and fosters the feeling of belonging to something bigger, to a great family that is concerned with their wellbeing.\r\n\r\nThe feeling of belonging is the basis of our service culture: belonging starts here.\r\n\r\nThe task of generating this feeling of belonging falls on each of our employees: it is they who live and create this service culture at all times.\r\n\r\nMind or heart? Leisure or business? At Meliá Hotels International we seek a perfect union in everything we do. And that is the secret of our success.

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